Terms and conditions

1. Introduction

These Terms and Conditions govern the sale and use of hearing aid accessories purchased from Best Hearing Clinics. By purchasing accessories from our clinic, you agree to the following terms.

2. Purchase and Payment

• The total price for accessories, including any applicable taxes, is due at the time of purchase.
• Payment can be made by cash, credit card, debit card, or other accepted methods. Financing or installment payments are not available for accessories unless explicitly stated.
• A detailed invoice will be provided upon completion of the purchase.

3. Product Information and Availability

• All hearing aid accessories, including but not limited to batteries, chargers, cleaning kits, domes, earwax guards, and remote controls, are subject to availability.
• We reserve the right to discontinue or modify the availability of specific accessories without prior notice.

4. Warranty

• Accessories are covered by a limited manufacturer’s warranty that typically lasts between [X to Y months], depending on the product. The warranty covers manufacturing defects in materials or workmanship.
• The warranty does not cover:
  • Normal wear and tear (e.g., battery depletion, wear on cleaning kits).
  • Damage caused by misuse, improper handling, or neglect.
  • Loss or damage not resulting from a defect in manufacturing.
• Customers are responsible for following the manufacturer’s care instructions to maintain the warranty coverage.

5. Returns and Exchanges

• Return Policy:
  • Accessories can be returned within same days of purchase for a refund or exchange, provided the item is unused, in its original packaging, and accompanied by the original receipt.
  • Opened or used accessories, including batteries or any hygiene-related items (e.g., domes or wax guards), are not eligible for return or exchange unless defective.
  • Shipping and handling charges are non-refundable.
• Defective Products:
  • If an accessory is found to be defective within the warranty period, it may be exchanged for a new product at no additional cost, subject to availability.
  • Defective products must be returned with the original receipt and packaging for warranty claims.

6. Loss and Damage

• Accessories that are lost or damaged due to improper use or neglect are not covered under the manufacturer’s warranty or by our clinic.
• Replacement of lost or damaged accessories is the responsibility of the customer.

7. Care and Maintenance

• Proper care and handling of accessories are essential for ensuring their longevity and performance. Customers should follow the manufacturer’s instructions for use, cleaning, and storage.
• We provide instructions and guidance on the use and care of hearing aid accessories upon purchase.

8. Batteries and Consumables

• Batteries, domes, and earwax guards are consumable products and are subject to regular replacement. The performance of batteries may vary depending on usage and environmental factors.
• Battery Life: The life of hearing aid batteries is not guaranteed and will depend on the hearing aid model, settings, and usage.
• Storage: Batteries should be stored in a cool, dry place to maintain optimal performance.

9. Compatibility

• It is the customer’s responsibility to ensure that any purchased accessory is compatible with their specific hearing aid model.
• Our clinic staff will assist in recommending accessories that are compatible with your hearing aids. However, it is advisable to check with the manufacturer’s guidelines to confirm compatibility.

10. Repairs and Replacements

• Some accessories may be eligible for repair or replacement under warranty. In cases where repair is not feasible, a replacement may be offered.
• Repairs or replacements outside the warranty period may incur additional fees, which will be communicated to the customer before proceeding.

11. Limitation of Liability

• Our clinic is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of hearing aid accessories.
• In no event shall the liability of Best Hearing Clinics exceed the cost of the accessory purchased.
• Customers are advised to use accessories as directed and ensure proper care and maintenance for optimal performance.

12. Privacy and Data Collection

• Any personal information collected during the purchase of accessories will be used solely for processing orders and providing customer support.
• We are committed to protecting your privacy and will not share your information with third parties, except where required by law.

13. Amendments to Terms and Conditions

• [Your Clinic Name] reserves the right to modify these Terms and Conditions at any time. Changes will be communicated to customers and posted on our website.
• Continued use or purchase of hearing aid accessories after any changes constitutes acceptance of the new terms.

14. Governing Law

• These Terms and Conditions are governed by the laws of India, and any disputes arising from the purchase or use of accessories shall be resolved in the jurisdiction of India.

15. Contact Information

• For any inquiries regarding these Terms and Conditions, please contact us at:
  Best Hearing Clinics
  Unit No – 11, 1st Floor, Wave Silver Tower, Sector-18, Noida -201301
  +91 9818199042, 9711625806